Refund and Cancellation Policy

The short version

Everything on PajamaInk is digital and delivered online straight away; nothing is shipped. You can cancel an author plan at any time and keep it until the end of the period you have paid for. If we charged you by mistake, we refund it in full.

Delivery

Author plans and Founding seats start as soon as your payment goes through, or, for a free trial, as soon as you finish checkout: your Studio opens straight away and we email you. Ebooks and audiobooks appear in your library the moment you buy or claim them, on the website and in the apps.

Cancelling an author plan

Cancel at any time in Studio → Billing, or email us and we will cancel it for you. Cancelling stops the next renewal; your plan stays active until the end of the month or year you have already paid for, and you are not charged again. We do not refund the unused part of a period that has already started.

Free trials

Chapter One and Page Turner start with a 14-day free trial for authors who have never had a PajamaInk plan; one trial per author. We take your card when the trial starts but charge nothing until it ends. On the day it ends we charge the plan's price and then bill as above. We email you 3 days before that first charge. Cancel in Studio → Billing before the trial ends and you are never charged. Bestseller and Founding Author seats have no free trial.

Founding Author seats

Founding seats are a one-off payment and are non-refundable, because our team builds each founding profile by hand; we review every application before you pay so you know what you are buying. If a payment reaches us when there is no seat left to give you, we refund it in full.

Ebooks and audiobooks

You see a free sample before you buy, so purchases are final once you start reading or listening. If a book is faulty or not as described, write to us within 30 days and we will fix it or refund you. If we refund a purchase, the book leaves your library.

Mistakes are always refunded

If you were charged twice, charged the wrong amount, or charged after you cancelled, email us within 30 days and we refund the charge in full.

How to ask for a refund

Email support@pajamaink.com from the address on your account, with the receipt or the date and amount of the charge. We reply within two business days. Refunds go back to the card or account you paid with and usually show within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge with your bank: we can usually sort it out faster.

Who we are

True Bean Enterprises LLC, 418 Broadway STE R, Albany, NY 12207, United States. Email support@pajamaink.com.